Putting people first

Regional Field Service Manager

Permanent
London
Posted 1 month ago
£65,500 - £66,500 GBP / Year
Salary: ££65,500 - £66,500

Website Frossell Recruitment

Putting People First

London / South East (Field-Based / Remote)
£66,500 + £14,630 Annual Bonus + Company Vehicle

To apply for this job email your details to curtis@frossellrecruitment.co.uk.

By Bianca Frossell|2026-03-19T10:18:50+00:0013 March 2026|Comments Off

About the Author: Bianca Frossell

A top 10 global biomedical blood diagnostics business is looking for an experienced, hands-on leader to join as a Regional Field Service Manager in the London / South East area. You will take ownership of a team of 17 Field Service Engineers, driving technical excellence, team development and highest quality customer support. This is a field-based role with flexibility, offering the chance to make a real impact in a cutting-edge, globally recognised organisation.

Key Responsibilities:

Leading and Developing Your Team

Managing and supporting a team of up to 17 Field Service Engineers
Conducting regular performance and development meetings.
Coaching engineers in the field to strengthen technical capability and customer engagement.
Identifying training needs and supporting professional development.
Running team meetings to keep engineers aligned with service performance and direction.

Driving Service Excellence

Monitoring service KPIs including first-time fix rates and service performance.
Ensuring engineers follow service processes including call closure, parts management and reporting
Supporting complex technical issues and escalations to minimise downtime.
Working closely with engineers in the field to assess technical competency and support improvement.

Customer Relationship Management

Maintaining strong relationships with key customers.
Addressing customer concerns quickly and professionally.
Ensuring service delivery consistently meets or exceeds expectations.
Acting as a senior point of contact when required.

Operational and Strategic Contribution

Supporting installation planning, preventative maintenance schedules and technical modifications.
Analysing service data to identify trends and improvement opportunities.
Contributing to future growth planning and succession development.
Driving a culture of continuous improvement across the service team.

Key Skills and Qualifications:

The ideal candidate will combine strong technical understanding with excellent leadership skills.

Essential

Experience leading or managing Field Service Engineers
Strong people leadership and coaching skills
Ability to motivate and engage a remote field-based team
Excellent customer relationship and communication skills
Strong technical fault-finding background
Ability to read and understand technical diagrams
Good working knowledge of MS Office (Outlook, Word, Excel, PowerPoint)
Willingness to travel across the London and South-East region

Desirable

HND or equivalent in Electronic or Mechanical Engineering
Experience working with diagnostic or laboratory instrumentation
Experience delivering technical training
Strong data analysis and service performance monitoring skills

Benefits:

Holiday Entitlement 28 days plus (8 days bank holiday), Company Car, Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership.

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Putting people first

Regional Field Service Manager

Regional Field Service Manager

About the Author: Bianca Frossell

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Key Skills and Qualifications:

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Putting people first

Regional Field Service Manager

Regional Field Service Manager

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About the Author: Bianca Frossell

Key Responsibilities:

Key Skills and Qualifications:

Benefits:

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