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Haemostasis Application Specialist
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About the Author: Bianca Frossell
Salary: £51,000 + £12,750 Bonus + Company car
Location: Remote (Field Based)
This is a home-based, field role where your territory will be planned around where you live. Most travel will be within approximately 2 hours of your home, with occasional overnight stays when required. On average 50% field based and 50% remote working.
Are you a haemostasis expert who thrives outside the lab? Do you enjoy solving complex problems, training others and being the go-to specialist customers trust? This is your chance to step into a high-profile, field-based role supporting cutting-edge diagnostic technology across the UK and Ireland.
We’re looking for a passionate Haemostasis Application Specialist to deliver hands-on technical expertise, customer training and application support for a market-leading haemostasis portfolio.
Key Responsibilities:
Hands-On Technical Support
- Install and verify haemostasis analysers and assays to laboratory standards
- Introduce new assay protocols and support customers through change
- Troubleshoot complex technical issues on-site and remotely
- Partner with Technical Managers and Field Service Engineers on advanced investigations
- Deliver software upgrades and application enhancements
Expert Support When It Matters
- Provide high-quality telephone and remote support within defined service levels
- Accurately document cases using CRM systems
- Use remote access tools responsibly and compliantly
Training, Educating & Knowledge Sharing
- Deliver engaging customer training courses on-site and in a dedicated laboratory environment
- Continuously evolve training materials to reflect best practice
- Maintain high customer competency and pass rates
- Design and deliver webinars on key haemostasis topics
- Support customer portals and competency assessment programmes
Quality, Compliance & Continuous Improvement
- Complete quality and regulatory documentation to the highest standard
- Manage and investigate regulatory incidents within strict timelines
- Uphold health, safety and environmental standards at all times
What you'll bring:
Technical Expertise
- Strong haemostasis knowledge gained in a clinical laboratory setting
- Confident interpretation of scientific and technical documentation
- Logical, structured problem-solving approach
People & Communication Skills
- Clear, confident communicator with excellent presentation skills
- Able to engage, train and influence a wide range of stakeholders
- Customer-focused with strong listening skills
Mindset & Work Style
- Highly organised and comfortable managing your own workload
- Self-motivated, proactive and resilient
- Detail-driven with a passion for quality and improvement
- A collaborative team player who enjoys working cross-functionally
Key Skills & Qualifications:
Essential –
- BSc (Hons) in Biomedical Science or a related discipline
- 3+ years’ experience in a clinical laboratory environment (or equivalent senior role)
- Proven haemostasis experience
- Full UK driving licence
Desirable –
- Experience in a commercial, applications or customer-facing role
- Familiarity with haemostasis instrumentation and laboratory IT systems
- Experience delivering technical training or presentations
- Strong working knowledge of Microsoft Office
Benefits:
Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Company Vehicle, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership.
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