Putting people first

Technical Services Coordinator – MS Dynamics (18-Month FTC)

Contract
Milton Keynes
Posted 1 week ago
£34,525.56 GBP / Year
Salary: ££34,525.56

Website Frossell Recruitment

Putting People First

18 Month Fixed-term Contract

Salary: £34,525.56 + 18% Yearly bonus
Office-Based (Milton Keynes)
Hours: 37.5 hours per week (Monday–Friday, 09:00–17:30 with 1-hour lunch)

To apply for this job email your details to curtis@frossellrecruitment.co.uk.

By Bianca Frossell|2026-02-23T15:48:22+00:0023 February 2026|Comments Off

About the Author: Bianca Frossell

18 Month Fixed-Term Contract

Salary: £34,525.56 + 18% Yearly bonus
Office-Based (Milton Keynes)
Hours: 37.5 hours per week (Monday–Friday, 09:00–17:30 with 1-hour lunch)

The Role:

An exciting opportunity has arisen for a Technical Service Coordinator to join a busy Customer Support Centre, delivering first-class technical coordination and customer service across a portfolio of diagnostic and laboratory instrumentation.

This role is highly customer-facing and focuses on providing a seamless support experience, coordinating field service activity and ensuring contractual service levels and KPIs are consistently achieved.

A critical success factor in this role is strong, hands-on experience with Microsoft Dynamics CRM, which is used as the central platform for fault logging, reporting, scheduling and case management.

Key Responsibilities:

Customer Support

Handle inbound calls via dedicated customer service hotlines
Manage email enquiries and support requests
Accurately log instrument faults and service activity within Microsoft Dynamics CRM
Coordinate and schedule:
- Emergency call-outs
- Planned preventative maintenance visits
- Urgent corrective actions and engineering changes
Work collaboratively with field service engineers to meet customer expectations and response KPIs

Reporting & Data Management

Update cases and maintain accurate service records within Microsoft Dynamics CRM
Collate service data and generate KPI reports for account stakeholders
Coordinate maintenance activity with partner suppliers and customers to maximise instrument uptime

Administration

Escalate complex customer issues where required
Maintain CRM records for newly installed equipment
Support inventory management processes

Business Relationship Management

Build and maintain strong working relationships with customers and service partners
Monitor supplier performance against contractual service levels

Compliance & Training

Participate in required training programmes
Report regulatory concerns appropriately
Follow health, safety and environmental procedures

Key Skills:

Strong working knowledge and practical experience using Microsoft Dynamics CRM (essential and critical)
Proficient in Microsoft Office Suite
Minimum 2 years’ experience in a customer service, coordination or scheduling environment working to KPIs
Experience producing KPI or service performance reports
Excellent written and verbal communication skills
Strong English language proficiency
Experience handling escalations across multiple stakeholders

Desirable:

Experience within diagnostics, laboratory or healthcare service environments
Exposure to managed service contracts
Commercial awareness

Key Attributes:

Highly organised with strong attention to detail
Able to prioritise and manage multiple service requests
Customer-focused with a proactive problem-solving approach
Confident working with data, reporting and CRM systems
Strong team collaboration

Benefits:

Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership.

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Putting people first

Technical Services Coordinator – MS Dynamics (18-Month FTC)

Technical Services Coordinator – MS Dynamics (18-Month FTC)

About the Author: Bianca Frossell

The Role:

Key Responsibilities:

Key Skills:

Benefits:

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Putting people first

Technical Services Coordinator – MS Dynamics (18-Month FTC)

Technical Services Coordinator – MS Dynamics (18-Month FTC)

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About the Author: Bianca Frossell

The Role:

Key Responsibilities:

Key Skills:

Benefits:

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