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To apply for this job email your details to bianca@frossellrecruitment.co.uk.
Service Scheduler (Engineering)
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About the Author: Bianca Frossell
Location: Milton Keynes (Hybrid)
Salary: £32,000 | Full-time | Permanent
We’re partnering with a well-established service-led organisation in the retail technology space to find a highly organised and proactive Service Administrator to join their Milton Keynes team. This is a key role at the heart of the service operation, supporting engineers, customers and internal teams to ensure everything runs smoothly and efficiently.
The Role:
As a Service Administrator, you’ll be the central point of coordination for service activity. You’ll be responsible for keeping things moving behind the scenes, scheduling engineers, managing service records, handling customer queries and ensuring all documentation and processes are accurately maintained.
This is a busy, varied position where no two days are the same. You’ll need to be comfortable juggling priorities while maintaining a calm, professional approach, especially when supporting customers and resolving service-related queries.
Key Responsibilities:
- Schedule and coordinate service appointments to ensure efficient engineer deployment and timely customer support
- Maintain accurate service records, work orders and customer communications on internal systems
- Handle incoming customer enquiries via phone and email, providing a prompt and professional first response
- Prepare and distribute service reports and related documentation
- Liaise closely with engineers and internal departments to support smooth service delivery
- Assist with ordering and managing parts and stock to support ongoing service operations
- Support continuous improvement by feeding back on service processes and customer experience
- Ensure all work is completed in line with company policies and quality standards
What We’re Looking For:
You’ll likely have experience in a service administration, scheduling or customer support role. You’ll be highly organised, confident communicating with people at all levels and comfortable working in a fast-paced environment.
We’re looking for someone who brings:
- Strong administrative and organisational skills with excellent attention to detail
- Confident communication skills and a professional, friendly telephone manner
- Experience managing multiple tasks and meeting deadlines
- Proficiency with Microsoft Office and a willingness to learn new systems
- A problem-solving mindset and a proactive approach to work
- Experience with stock control or parts ordering
- SAP experience is advantageous
Benefits:
- 25 days holiday + 8 days Bank holiday
- Pension scheme with 5% employer contribution
- Free on-site parking with electric vehicle charging points
- Extensive training available
- Private Healthcare
- Wellness programmes and Employee Assistance Programme
- Employee life assurance
- Discounted gym memberships and retail outlets
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