Website Frossell recruitment
To apply for this job email your details to bianca@frossellrecruitment.co.uk.
IT Support Analyst
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About the Author: Bianca Frossell
IT Support Analyst – 1st Line | Hybrid
Location: Oxfordshire (3 days on-site)
Permanent | Full-time
£30,000 – £35,000 Benefits
A fantastic opportunity has arisen for an experienced 1st Line IT Support Analyst to join a rapidly growing, forward thinking energy company. This is a hybrid role, offering the perfect blend of office collaboration and remote flexibility. As the primary point of contact for internal IT support, you’ll provide highquality technical assistance to end users, manage service requests and incidents, and play a vital role in maintaining IT governance and device lifecycle management.
Key Responsibilities
- Delivering first-line IT support to internal users across multiple sites.
- Handling onboarding and offboarding processes.
- Managing the IT asset register and hardware lifecycle.
- Supporting Microsoft 365, Active Directory and general software/hardware troubleshooting.
- Ensuring effective ticket resolution through the service management tool.
- Identifying recurring issues and escalating as appropriate.
- Maintaining documentation and knowledge base articles.
Essential Skills and Qualifications
- 2+ years in a similar IT support or service desk role.
- GCSEs in Maths & English (Grade B / 5 or higher).
- CompTIA A+ certification.
- Strong technical understanding of Windows OS, Microsoft 365 and Active Directory.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Excellent communication and customer service skills.
- Full UK driving licence.
Desirables
- CompTIA Network+ / Security+
- Microsoft MS-102 certification
- Familiarity with Microsoft Intune, Android Enterprise or Azure
- Previous experience in industrial or IoT environment
Benefits
- 25 days’ annual leave plus bank holidays.
- Pension Scheme.
- SimplyHealth health cashback plan.
- 24/7 Private GP access.
- Flexible working arrangements.
- Ongoing Training and Development opportunities.
- Salary sacrifice Electric Vehicle (EV) scheme.
- Discounts on Lightwave RF smart home products.
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