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Haematology Application Specialist
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About the Author: Bianca Frossell
Location: Field-Based (UK & Ireland)
Salary: £51,111 + 25% Annual Bonus
Working Hours: Full-time, 37.5 hours per week (Monday to Friday).
Are you an experienced Biomedical Science professional with strong haematology expertise?
We are working with a leading provider of innovative diagnostic solutions seeking a knowledgeable Haematology Application Specialist to deliver expert support, training and technical assistance across client sites.
The Role:
The role offers a unique opportunity to combine your scientific expertise with hands-on technical support and customer training. You will play a vital part in ensuring that advanced diagnostic equipment is installed, maintained and optimally used in clinical laboratories across the UK and Ireland. Acting as a trusted advisor, you will deliver tailored training, troubleshoot complex issues and support customers both on-site and remotely. Your work will directly contribute to improving patient care through accurate and reliable haematology testing, while keeping up-to-date with the latest technological advancements in the field. This role is ideal for a proactive and communicative professional who enjoys variety, problem-solving and building strong client relationships.
Key Responsibilities:
- Provide on-site customer support including equipment installation, training, troubleshooting and performance verification in haematology laboratories.
- Deliver comprehensive training sessions both in-person and remotely through webinars to ensure high competency levels.
- Respond promptly to technical inquiries via telephone, offering expert resolution and follow-up.
- Collaborate with technical teams for complex investigations and software upgrades.
- Maintain detailed documentation, CRM records and compliance with regulatory and quality standards.
- Actively contribute to the development of training programs and online learning platforms.
- Ensure adherence to all health, safety and environmental guidelines.
Skills & Qualifications:
- Bachelor’s Degree in Biomedical Science or related field.
- Minimum 5 years’ laboratory experience, ideally band 6 or higher.
- Strong haematology knowledge and technical problem-solving skills.
- Ability to interpret scientific documentation and maintain regulatory compliance.
- Full UK driving licence and willingness to travel regularly.
- Proficient organisational skills and attention to detail.
Benefits:
Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership.
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