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Field Service Engineer
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About the Author: Bianca Frossell
Position: Field Service Engineer
Reporting to: Regional Field Manager
Job Type: Permanent
Hours: 37.5 hours per week
Location: Field-Based (London)
About:
Are you a skilled engineer with a passion for technical problem-solving and customer service? Do you thrive in a field-based role, ensuring vital medical equipment functions optimally? If so, we want you to join our clients team as a Field Service Engineer.
Our client is a leading provider of innovative diagnostic solutions in the medical industry. They are committed to delivering exceptional service and support to their customers, ensuring their laboratory equipment performs to the highest standards. As a Field Service Engineer, you will play a crucial role in maintaining, repairing and servicing all medical instrumentation across various locations.
Key Responsibilities:
- Effective Repair & Maintenance: Ensure first-time fix rates, minimise downtime and maintain accurate car stock levels.
- Customer Interaction: Communicate effectively with medical/laboratory staff, providing updates and ensuring customer satisfaction.
- Technical Training & Development: Receive certified training in the UK and Europe to enhance technical expertise.
- Administrative Duties: Maintain accurate service records, provide detailed fault reports and ensure compliance with company processes.
- Equipment Care: Properly maintain company-provided tools, IT equipment and vehicles.
What we’re looking for:
- Qualifications: HND/HNC (or equivalent) in Electronic & Mechanical Engineering.
- Technical Skills: Strong fault-finding abilities, understanding of hydraulic & pneumatic principles and proficiency in reading technical diagrams.
- IT Proficiency: Good knowledge of MS Windows & Office Suite (Word, Excel, Outlook).
- Customer Focused: Excellent communication skills and a proactive approach to customer service.
- Flexibility & Travel: Willingness to travel across the southwest and beyond when needed.
- Full UK Driving License required.
Desirable Skills & Experience:
- Degree in Electronic & Mechanical Engineering.
- Experience working with haematology-related instrumentation.
- MS Certification.
Benefits:
- Holiday Entitlement 28 days plus (8 days bank holiday)
- Bonus, Pension
- Health Care Insurance (BUPA)
- Cash Plan (Simplyhealth)
- Income Protection Insurance
- Educational Grant Scheme
- Employee Assistance Program
- Life Insurance 6 times the annual salary
- Perkbox
- Gym membership
- Company Car
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