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Customer Success Executive – Cardiff
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About the Author:
Location: Cardiff/ Hybrid working
Salary: £26,500
Are you a talented individual that understands what excellent Customer Service looks like?
Would you like to work for a company that values their employees, provides personal development and significant career progression?
About the role
Our client has recently won a number of prestigious accounts and are now looking to recruit a Customer Success Executive to join their highly successful team. This is an award-winning company that offers excellent training and flexible working.
You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results in utilising our client’s technology platform.
You will need to have
- Excellent communication skills, both verbal and written with the ability to listen and interrogate customers to ensure full understanding of their requirements
- Love to talk and be excellent at building relationships with people over the phone and face to face
- Be able to multi-task and have experience of dealing with a workload that fluctuates throughout the week
- Have experience of MS Office and be ‘techsavvy’
- Have a head for numbers and the ability to understand what the data is telling you.
- Managing client relationships
- Experience working with public sector customers is advantageous
- Drivers licence and own car
Responsibilities
- Committed to achieving the right outcomes for your customers, ensuring all key performance targets are met and working with Business Managers to achieve the customer’s commercial targets
- Understand customer’s requirements in depth and share this knowledge with the supply chain, to ensure the right quality of candidate is put forward
- Ensure that the details of your customer’s vacancies are up to date with the correct levels of detail to attract the right candidates
- Ensure timesheets are submitted and approved without queries each week
- Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance
- Provide training support to customers, to ensure they are using the technology effectively and efficiently
- Answer customer queries via phone, email and live chat in a timely manner
- Committed to providing world-class service to your customers, achieving the highest scores in customer satisfaction measures and following up on feedback where necessary
Benefits
- Opportunities to progress with a clear career path
- Company laptop and mobile phone provided
- 25 days annual leave (plus Bank Holidays)
- Online discounts platform for major retailers via Sodexo
- Cycle 2 Work Scheme
- Discount Gym Membership
- Air-conditioned offices
- Break out room with pool table
- Free onsite parking
- A strong sense of belonging and a great culture in a work-focused environment
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