Transforming IT Company Staff Retention with Strategic Recruitment and Career Support

Client Background

Our client, a leading IT company specialising in providing innovative solutions to businesses, was facing challenges with staff retention. With a retention rate of only 68%, they were experiencing high turnover, leading to disruptions in operations and increased recruitment costs. They sought a recruitment partner who could help them recruit the right quality of staff and implement strategies to improve staff retention in the long term.

Challenges Faced

The client faced difficulties in attracting and retaining top-tier talent for key roles such as IT support staff and account managers. They needed a recruitment partner who could identify candidates with the technical expertise and positive behaviours necessary to succeed in their dynamic work environment. Additionally, they sought support in implementing initiatives to enhance employee engagement and career development opportunities.

Solution Provided by Frossell Recruitment

Frossell Recruitment devised a comprehensive solution to address the client’s challenges and achieve their goals of improving staff retention and recruiting high-quality candidates.

Key Steps Taken

Needs Assessment

We conducted an in-depth assessment of the client’s hiring needs, company culture, and long-term objectives to develop a tailored recruitment strategy.

Candidate Sourcing

Leveraging our extensive network and innovative recruitment methods, we sourced candidates with the technical skills and positive behaviours sought by the client.

Assessment Centres

To ensure candidates possessed the necessary technical skills and positive behaviours’, we conducted assessment centres. These centres included technical assessments and behavioural evaluations to score candidates holistically.

Candidate Evaluation

We evaluated candidates based on their performance in the assessment centres, as well as their experience, qualifications and cultural fit with the client’s organisation.

Career Support

Upon hiring, we provided ongoing career support to employees, including mentoring, training, and development opportunities. We worked closely with the client to implement initiatives to enhance employee engagement and satisfaction.

Continuous Improvement

We regularly reviewed and adjusted our recruitment and retention strategies based on feedback and performance metrics to ensure ongoing success.

Results Achieved

Thanks to our efforts, the client saw a significant improvement in staff retention, increasing from 68% to 94%. By recruiting candidates with the right quality of skills and behaviours’ and supporting them in their career journeys, the client experienced reduced turnover, increased employee satisfaction, and improved operational efficiency.

Client Testimonial

“Frossell Recruitment has been instrumental in helping us transform our staff retention and recruitment processes. Their strategic approach, coupled with their dedication to finding the right candidates and supporting them in their career journeys, has made a significant impact on our organisation. Thanks to their efforts, we have seen a dramatic improvement in staff retention and overall employee satisfaction.”

Conclusion

Frossell Recruitment’s partnership with the IT company exemplifies our commitment to delivering tangible results and adding value to our clients’ businesses. Through strategic recruitment, comprehensive assessment methods, and ongoing career support, we were able to help our client overcome their staffing challenges and achieve their goals of improving staff retention and operational efficiency.