Website Frossell Recruitment
Putting People First
To apply for this job email your details to bianca@frossellrecruitment.co.uk.
Aftersales Engineer
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About the Author: Bianca Frossell
We are proud to represent one of the UK’s most exciting and forward-thinking engineering businesses, an award-winning, globally recognised design and manufacturing organisation and a world leader in packaging innovation and technology.
This is a company that genuinely invests in its people. They promote from within, reward initiative and value every individual’s contribution. If you are looking for a role where you can grow, thrive and make a real impact, this could be the perfect fit.
The Aftersales Engineer will join a well-established and growing team. This is a varied, commercially focused engineering role in which you will act as the key link between the business and its global customer base, from handling initial technical enquiries through to preparing detailed proposals, retaining customers and managing projects through to completion.
You will be joining a passionate, supportive team committed to delivering outstanding customer service, with genuine scope for development and progression within the Aftersales department.
Key Responsibilities
- Provide a professional and rapid technical and commercial response to customers worldwide
- Identify and develop new business opportunities including spare parts, repairs, refurbishments, upgrades and modification packages
- Prepare proposals and negotiate commercial terms to maximise revenue and margin
- Manage projects from inception through to successful completion
- Provide technical support including drawings, parts lists and general engineering guidance
- Maintain accurate records across ERP (Epicor) and CRM (Salesforce) systems
- Work collaboratively with the Head of Commercial on proactive sales initiatives
- Source components within the procurement framework to maximise margins
Skills and Experience
Essential:
- Mechanical or electrical engineering background
- Confident in reading and interpreting technical drawings
- Strong Microsoft Office skills
- Experience with MRP/ERP systems
- Previous experience in an aftersales or lifecycle engineering environment
Desirable:
- Experience in the manufacturing industry
- Import/export or international trade experience
- CAD experience
- Additional language skills (French or Spanish advantageous)
You will be:
- An excellent communicator with strong interpersonal skills
- Highly customer-focused and responsive
- Logical, methodical and process-driven with great attention to detail
- Commercially minded with an analytical approach
- A collaborative team player who is proactive and self-motivated
- Keen to grow and progress within a dynamic, expanding business
Benefits:
- Salary up to £48,000 depending on experience
- Commission scheme
- Discretionary annual bonus
- Early Friday finish — 37-hour week (Mon–Thu 8:00am–4:30pm, Fri 8:00am–1:00pm)
- 25 days holiday plus bank holidays
- Life insurance at 6x salary
- Company pension (5%)
- Income protection after 3 years’ service
- Access to an Independent Financial Adviser
- Based at a recently refurbished, modern office in Bedford
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