Website Frossell Recruitment
Putting People First
Salary: Up to £50,000 + £6,600 annual shift allowance Location: St Ives, Cambridgeshire
Full-time | 24×7 Shift Environment (4 days on – 4 days off)
To apply for this job email your details to Curtis@frossellrecruitment.co.uk.
We are looking for an experienced IT Service Delivery Manager to play a critical role within a high-performing National Operations Centre environment. This position is central to ensuring the consistent, high-quality delivery of service operations across a 24×7 service landscape.
You will lead operational performance during your shift, ensuring incidents and service requests are managed efficiently, service levels are met and customers receive a reliable and responsive service. Acting as a key point of coordination across multiple teams, you will drive service excellence, continuous improvement and operational resilience.
This is an opportunity to play a key role in a critical operations environment where your decisions directly impact service performance and customer experience. You’ll be part of a collaborative team focused on delivering excellence and driving meaningful improvements.
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